We're a small club, so you get a person rather than a ticket number. Email is the only channel and it is checked every day.
We reply within one business day. If it is about a game happening tonight, put the word URGENT in the subject line.
Tell us the email address on your account and, if it is about money, roughly when you paid. That is usually enough to sort it out in one reply.
the questions we get most How do I join a league? Open the app, go to Browse, and pick the league you want. You will sign the club waiver once, fill in your details, and pay the registration fee. After that you are on a roster and your games appear on your schedule.
If you do not have a team, register as a free agent. We place free agents onto teams before the season starts and let you know which one. If we cannot place you, your fee comes back as club credit.
How do pickup nights work? Pickup is a single drop-in night, no season and no team commitment. Pick the night you want in the app and take a spot. Spots are capped by the size of the venue, so a full night is genuinely full.
You can drop out up to one hour before kickoff and the money comes back as club credit. Inside that last hour the spot is yours whether you use it or not, because it is too late for anyone else to take it.
What does membership get me? Membership is $30 a month and every pickup night is free while it is active. It is not a league fee, and it is not required to play anything.
More member perks are coming. When they land, they show up in the app without you doing anything.
How do I cancel my membership? In the app, go to Account, then Membership, then Manage billing. That opens our payment provider's billing page where you can cancel, change your card, or download past invoices.
Cancelling stops the next charge. You stay a member, with free pickup, until the end of the month you have already paid for.
Can I get a refund? Club credit is the normal answer. Money comes back onto your account and is applied automatically the next time you register for anything. It never expires.
Pickup nights you drop out of more than an hour ahead come back as credit without you asking. League fees come back as credit too. In exceptional circumstances we will refund to the card you paid with instead, so if something has gone genuinely wrong, ask.
Membership is billed monthly and is not prorated, so cancelling part way through a month keeps you a member until that month runs out.
If a night is cancelled by us, for weather or anything else, nobody pays for it.
What is club credit? Money we owe you, held on your account and applied automatically the next time you register for anything. It is not cash and we cannot pay it out to a card, but it never expires.
My check-in code will not scan. Your code lives on the Check In screen and changes regularly, so a screenshot from last week will not work. Pull the screen down to refresh it. If the venue's phone still cannot read it, there is a short numeric code under the QR that an organiser can type in by hand.
I signed the waiver already and it is asking again. The waiver is versioned. If we publish a new one, everybody re-signs, because the old signature only covers the old wording. It takes a few seconds and it only happens when the text actually changes.
I cannot log in. We send a code to your email rather than asking for a password. If it has not arrived, check spam, then try again. Codes are single use and expire quickly, so use the newest one you were sent.
Still stuck, email us from the address you signed up with and we will look at the account.
How do I change my name, photo or contact details? Account, then Edit profile. Your name and photo are what teammates see on a roster. Your phone, address and emergency contact are only visible to club organisers.
How do I delete my account? Account, then Edit profile, then Delete my account at the bottom. Full detail of what that erases is on the delete your account page.
If you have a membership it is cancelled at the same time, so you do not need to do that separately.
Something is wrong with a score or the standings. Scores are reported by both teams and confirmed against each other. If the two disagree, an organiser settles it. Email us the league, the date and the two teams and we will fix the record.
where we play Venues change by league and season, and the exact field, court or table is on every game in the app along with directions. If you are new and cannot find us on the night, email is faster than wandering.
the boring but important links Privacy policy, what we collect and why Terms of service, including membership billing Deleting your account